Below is a brief overview of different partnerships utilizing the 211 Helpline:

Public Impact and Disaster Texting

When a public impact situation or disaster affects the community, many people don’t know where to look to find out factual information about the situation. To provide another form of communication with officials and the public, the Helpline Center has partnered with local communities to provide text message alerts to be sent as a situation arises. This program provides the opportunity for individuals to be informed of severe weather, traffic hazards, or wild fires.

To receive the updates for the following areas:
Rapid City Area: text “ALERTRC” to 898211
Pennington County: text “ALERTPC” to 898211
Rapid City Downtown Snow Alert: text “RCSnow” to 898211
Great Plains Fire: text “GPFire” to 85511
Yankton County: text “YCOEM” to 85511

For officials to submit a text, please select the appropriate keyword:

Center for the Prevention of Child Maltreatment

The Center for the Prevention of Child Maltreatment’s (CPCM) mission is to stop all maltreatment against South Dakota children in order to foster resilient families. The Helpline Center and CPCM have partnered together to create the South Dakota Child Abuse Services Portal. 

South Dakota Child Abuse Services Portal

Text2Know Program

Text2Know’s goal is to provide answers to the questions people may not know they have about community resources and events. Residents in Sioux Falls, Beadle County, and the Black Hills may sign up to receive weekly texts specific to their community. The weekly reminders may include information on local food pantries, holiday assistance, flu shots, or community events.

To receive the updates for the following areas:
Beadle County: text “211Beadle” to 898211
Black Hills: text “211BH” to 898211
Sioux Falls: text “211SiouxFalls” to 898211

For programs to submit a text suggestion, please select the appropriate area:
211Beadle 211BH 211SiouxFalls

Health Navigation for Breast and Cervical Cancers

The Helpline Center has partnered together with the South Dakota Department of Health through the All Women Count! program to increase cancer prevention screenings in South Dakota. The Health Navigator is available to talk with women interested in learning more  about the All Women Count! program and assist in scheduling an appointments with local providers. Fo r woman to learn more about the Health Navigation program, dial 211! 


Outreach Support Program

Provides weekly supportive phone calls to older adults who may be isolated or homebound. Many older adults are reluctant to have an outside support person, such as a companion, come into their home and will often decline these services. The Outreach Support Program provides an option to receive support from trained staff over the phone. The program is a series of supportive phone calls that includes a depression screen, mental health support, reinforcement of 211 as an ongoing resource, and connections to additional services creating an expanded support and care system for older adults. Dial 211 if you are interested in participating or know someone who would benefit from this program.

Hear from two of our Outreach Support program participants!

Tax Aide Appointment Scheduling

Tax-Aide is a partnership program supported by both the AARP Foundation and the IRS. Tax preparation is provided by IRS certified volunteers. Tax-Aide offers free federal tax preparation for low- to moderate- income taxpayers of all ages, with special attention to those 60 and over and those who are disabled. For individuals in the Black Hills, a simple call to 211 provides an easy way to schedule a time and location at an available site. For the past 5 years, the 211 Helpline has scheduled over 2,000 tax appointments each year.

Sioux Falls Rake the Town

The annual Rake the Town event is a 2-day event involving community groups and individuals who are willing to help older adults with leaf raking each fall. Workers on Wheels, a program through Active Generations, partners with 211 as a single entry point for adults to register for leaf raking and for volunteers to register to help.   The 2017 Rake the Town Event will take place on October 27 and 28th.

Homeowner and Volunteer registration has passed, thank you for your interest 

Get Listed with the Helpline Center

We help individuals connect with the services in their community.  Check out our Get Listed page to learn more on how your organization may be included in the 211 database or one of our many resource guides.

If you are interested in learning more about partnerships, please contact Betsy Schuster at (605) 274-1412 or