211 Q & A
Who Can Use 211?
If you're looking for assistance with a problem and you don't know where to turn, or you simply want information on a particular human service issue, 211 is for you.
Communities in the Sioux Falls, Rapid City, Sturgis, Southern Hills and Northern Hills areas have access to 211.
When Can I Call?
211 is available 24 hours a day, seven days a week.
Who Answers the 211 Calls?
In South Dakota all the 211 calls are answered at the Helpline Center by trained specialists. The Helpline Center is the only organization in the state accredited by both AIRS (Alliance of Information & Referral Systems) and AAS (American Association of Suicidiology).
How Does 211 Work?
If you're in one of the communities covered by 211 service, just pick up your home phone, office phone, or cell phone and dial 211. If you are outside the communities listed above, you can reach the call center directly by dialing (605) 339-4357.
What if I have problems dialing 211?
If you experience difficulty, simply call 605-339-4357 to access the service and to inquire about technical assistance.
For organizations with in-house phone networks, or PBX telephone systems, calling parameters may need to be adjusted to enable three-digit dialing access to 211. Most systems will allow dialing access to 911, but modifications may be required to permit 211 calling. Typically, your telecommunications staff or a service provider can make this simple adjustment. In some cases, the issue can be resolved by dialing 9 or another access code needed to get an outside line before dialing 211.
And, unlike access to 411 calling, there is no surcharge to your organization for the use of 211.
For additional assistance, contact Chad Olson at the Helpline Center at 605-339-4357.