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The Helpline Center provides innovative ways to connect individuals with resources and hope. Through partnerships, new pathways are developed to educate and refer individuals to the services they need in their local community.

Text2Know Program

Text2Know’s goal is to provide answers to the questions people may not know they have about community resources and events. Residents in Sioux Falls, Beadle County, and the Black Hills may sign up to receive weekly texts specific to their community. The weekly reminders may include information on local food pantries, holiday assistance, flu shots, or community events.

To receive the updates for the following areas:
Beadle County: text “211Beadle” to 898211

Black Hills: text “211BH” to 898211
Sioux Falls: text “211SiouxFalls” to 898211

For programs to submit a text suggestion, please select the appropriate area:
211Beadle 211BH 211SiouxFalls

211 University

Helpline Center staff can come to communities that provide funding to 211, and provide presentations regarding community trends and searching for resources. To request a 211 University in your community, contact

Community Registrations Partnerships

The Helpline Center partners with local entities to assist in community wide registrations to provide a centrally located place to sign up.

AARP TAX-aide Foundation – Rapid City, SD 
Tax-Aide offers free federal tax preparation for low- to moderate- income taxpayers of all ages, with special attention to those 60 and over and those who are disabled. For individuals in the Black Hills, a simple call to 211 provides an easy way to schedule a time and location at an available site. For the past 5 years, the 211 Helpline has scheduled over 2,000 tax appointments each year.

Delta Dental Mobile Program – Aberdeen, Brookings, and Huron, SD
The Delta Dental Mobile Program provides oral health services to underserved children. The program includes two trucks that serve as mobile clinics to provide preventive, diagnostic and restorative care to kids across the state. Various communities have partnered with the Helpline Center so a quick call to 211 can schedule life changing dental care for a child.

Resource Partnerships

A key piece to the Helpline Center is the resource database. The Helpline Center’s resource database is home to over 4,000 non-profit and government resources. Staff maintain, update, and add resources daily! We partner with local organizations to streamline the need for accurate, reliable, and local resources into one updating avenue that can be shared in multiple ways.

If you are interested in learning more about partnerships, please contact Betsy Schuster at (605) 274-1412 or