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Payment options:
Pay Online: https://www.siouxfalls.gov/register-pay
Automated Bill Payment Plan: (ACH) Monthly payments can be deducted from the customer's bank or savings account and set up through the self service portal at https://onemeter.siouxfalls.gov/
Pay In Person: Customers may pay bills at the Sioux Falls Utilities Billing Office, 224 W. 9th Street, ground floor, during regular business hours (8:00am - 5:00pm, Monday - Friday). There is a drop box located in the alley of the entry way to ground floor for after business hours. Please do not put cash in the drop box.
Payment by Phone: Call (605) 367-8131 (24 hours a day / 7 days a week) to pay using the automated phone system. Will need 17-digit utility billing account number available.
Pay by Mail: Sioux Falls Utilities provides a courtesy preaddressed envelope for mailing checks. Please do not mail cash.
Pay at a Drop Box: Located in the alley outside of City Hall, 224 W. 9th Street, in downtown Sioux Falls. Please do not place cash in the drop box. Contact the City of Sioux Falls Utility Billing Office at (605) 367-8131 for more information.
Disconnection information:
Physical Address:
224 W. 9th Street
Ground Floor, City Hall
Sioux Falls,
SD
57104
Mailing Address:
PO Box 7401
Sioux Falls,
SD
57117
605-367-8131
Hours of Operation
8:00am - 5:00pm (CT), Monday - Friday
Closed on City holidays.
Coverage Area
City of Sioux Falls
Program Information
City office responsible for processing payment of residential utility services for city water, sewer, and some electric bills.Payment options:
Pay Online: https://www.siouxfalls.gov/register-pay
Automated Bill Payment Plan: (ACH) Monthly payments can be deducted from the customer's bank or savings account and set up through the self service portal at https://onemeter.siouxfalls.gov/
Pay In Person: Customers may pay bills at the Sioux Falls Utilities Billing Office, 224 W. 9th Street, ground floor, during regular business hours (8:00am - 5:00pm, Monday - Friday). There is a drop box located in the alley of the entry way to ground floor for after business hours. Please do not put cash in the drop box.
Payment by Phone: Call (605) 367-8131 (24 hours a day / 7 days a week) to pay using the automated phone system. Will need 17-digit utility billing account number available.
Pay by Mail: Sioux Falls Utilities provides a courtesy preaddressed envelope for mailing checks. Please do not mail cash.
Pay at a Drop Box: Located in the alley outside of City Hall, 224 W. 9th Street, in downtown Sioux Falls. Please do not place cash in the drop box. Contact the City of Sioux Falls Utility Billing Office at (605) 367-8131 for more information.
Disconnection information:
- The City will shut off water due to non-payment Monday - Thursday before 12:00noon.
- Before water is shut-off due to non-payment, the resident receives official notices in the mail and may also receive a voice message. A door-hanger is left on the property after the water has been shut off due to non-payment.
- Payment must be made (including all balance due and disconnection charge) through the Utility Billing Division Office (605) 367-8131 before service will be restored.
- If payment is made by 5:00pm, water service can be turned back on the same business day. This may occur well after 5:00pm.
- Employees do not/cannot accept payments in the field after 5:00pm to restore service that has been disconnected for non-payment.
Eligibility
Open to all
Disabilities access
Accessible parking, route, and entrance.
Required Documents
Call for information
Application Process
Call for information
