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Helpline Center Network of Care

The Helpline Center Network of Care (HCNC) is a cloud-based data-sharing ecosystem administered by Helpline Center. HCNC serves as a collaborative software infrastructure that electronically links human service agencies through shared and protected client information with the goal of better serving clients, reducing duplication of efforts and services, decreasing gaps in access to services and ultimately delivering more holistic person-centered care. Our purpose is to build a coordinated social care system that provides person-centered care and referrals in a more efficient, effective and caring manner. Through HCNC, multi-agency community data analysis becomes possible, both to better understand those in need of services and to improve the service system overall. 

 

Mission

To provide data and analysis designed to help the community serve those in need and to help make effective referrals to serve the whole person. 

Goals

  • Measure the extent and nature of the human service sector
  • Streamline the intake and referral process for human service agencies
  • Provision for in-depth case management by sharing client information
  • Track and understand homelessness pathways

Partner Agencies

Bishop Dudley Hospitality House
Brothers and Sisters Behind Bars
Center of Hope
Central Church
CHW SD
Circle Clinical Research
Codington County Community Services
Community Action for Veterans
Community Outreach
EMBE – Dress for Success
Face it Together
Furniture Mission
Health Connect
Helpline Center Support Programs
Just Home
Midwest Street Medicine
Minnehaha County Human Services
Office of Access and Workforce Opportunity at Southeast Technical College
Ransom Church
Shift Garage
Sioux Falls Hope Coalition
Sioux Falls Housing
South Dakota Urban Indian Health
St. Francis House
The Banquet
Union Gospel Mission

Homelessness Data Report

Understanding homelessness starts with reliable data. Developed in partnership with Augustana University, the Homelessness Data Report examines patterns of homelessness across the Helpline Center Network of Care, including episodes of homelessness, returns to homelessness, service utilization, housing stability, and the factors associated with increased risk or long-term success. These insights help inform community planning, collaboration, and effective responses to homelessness.

Key Findings

  • The analysis examined data from more than 7,000 individuals served through the Helpline Center Network of Care.
  • 57% of individuals experienced only one episode of homelessness.
  • The first 6 months after exiting homelessness is the highest-risk period for returning to homelessness.
  • Exiting to permanent housing reduced the likelihood of returning to homelessness by 54%.
  • Case management services were associated with improved housing stability and better long-term outcomes.

Download the report to explore the findings and gain a deeper understanding of homelessness in our community.

Additional Information

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