About the Helpline Center
The mission of the Helpline Center is making lives better by giving support, offering hope and creating connections all day, every day. We fulfill our mission through the following core service areas:
The Helpline Center began serving South Dakota in 1974. Through the years, the agency was formalized with staff, grew to 24 hour/7 days a week service, and was the first location west of the Mississippi River to begin 211 service and is available to the entire state of South Dakota. The Helpline Center serves thousands of people every year by connecting individuals to resources and support, connecting local agency volunteers, and offering hope to individuals with thoughts of suicide. The Helpline Center is the only entity in the state accredited by the Alliance for Information and Referral Systems and the only entity in the state that provides a certified crisis line through the American Association of Suicidology. The Helpline Center is a blended call center, meaning that all of the staff are cross trained to handle crisis and information/referral phone calls.