The Connections Center Supervisor is responsible for ensuring that quality service is provided by the Connections Center staff through supervision, scheduling, monitoring, training, and coaching.

Job Requirements:
- Ability to effectively lead, motivate, and train others
- Bachelor’s degree in a human service or related field
- Demonstrated interest/skills in human services
- Strong oral and written English language skills
- Working knowledge of computers and software programs, proficient keyboarding skills
- Offers of employment contingent upon acceptable background check

To learn more about this position, please view the full job description here. If you would like to be considered for this opportunity, please submit your cover letter and resume to Jamie at ccmanager@helplinecenter.org.

The IT Software Support Specialist provides support for the implementation, administration and customization of the software at the Helpline Center. The ideal candidate would possess a knowledge and understanding of CRM software and the ability to learn new complex technology/software quickly.  The candidate would be expected to, with some assistance, develop and maintain technology solutions to short term projects and ongoing processes.
Requirements:
-Associates Degree or Certificate in Information Technology or related experience and/or training OR Bachelor’s Degree in any field with a strong interest in technology and the social services sector OR equivalent combination of education and experience.
-Advanced Computer skills, proficient in learning new software System Admin experience or Database management experience preferred
-Ability to explain complex technology ideas for wide audience understanding
-Ability to read and interpret documents such as policy and procedure manuals.
-Offers of employment contingent upon acceptable background check

To learn more about this position, please view the full job description here. If you would like to be considered for this opportunity, please submit your cover letter and resume to Alex at alex.pool@helplinecenter.org.

Helpline Specialists are responsible to provide quality customer service to people requesting assistance through the Helpline Center Connections Center. This includes the 211 program, suicide and crisis support services, texting, emails, contract services and other Helpline services.

Job Requirements:
– Bachelor’s degree in Social Service or related field
– Demonstrated interest in human services
– Strong oral and written English language skills
– Working knowledge of computers and software programs, proficient keyboarding skills
– Offers of employment contingent upon acceptable background check

To learn more about this position, please view the full job description here. If you would like to be considered for this opportunity, please submit your cover letter and resume to Jamie at ccmanager@helplinecenter.org.

The Helpline Specialist is responsible for providing quality customer service to people requesting information and referral assistance and crisis support through the Helpline Connections Center. This includes 211 programing, suicide and crisis support services, texting, emails, contract services and other Helpline services.

Job Requirements:
- Minimum of a Bachelor’s degree in Social Services or related field or higher
- Demonstrated interest/skills in human services
- Strong oral and written English language skills
- Working knowledge of computers and software programs, proficient keyboarding skills
- Offers of employment contingent upon acceptable background check

To learn more about this position, please view the full job description here.  If you would like to be considered for this opportunity, please submit your cover letter and resume to Jamie at ccmanager@helplinecenter.org.