The IT Software Support Specialist provides support for the implementation, administration and customization of the software at the Helpline Center. The ideal candidate would possess a knowledge and understanding of CRM software and the ability to learn new complex technology/software quickly. The candidate would be expected to, with some assistance, develop and maintain technology solutions to short term projects and ongoing processes.
Requirements:
-Associates Degree or Certificate in Information Technology or related experience and/or training OR Bachelor’s Degree in any field with a strong interest in technology and the social services sector OR equivalent combination of education and experience.
-Advanced Computer skills, proficient in learning new software System Admin experience or Database management experience preferred
-Ability to explain complex technology ideas for wide audience understanding
-Ability to read and interpret documents such as policy and procedure manuals.
-Offers of employment contingent upon acceptable background check
To learn more about this position, please view the full job description here. If you would like to be considered for this opportunity, please submit your cover letter and resume to Alex at alex.pool@helplinecenter.org.
