988 Frequently Asked Questions
988 was launched in 2022 as an easy to remember, 3-digit number providing direct connection to trained counselors who will provide compassionate, accessible care and support for anyone experiencing mental health-related distress, suicide crisis or substance use concerns. 988 is also available to provide support and resources for those who may be worried about a loved one. 988 can be reached by calling, texting or chatting, 24/7.
Together with the South Dakota Department of Social Services, the Helpline Center is dedicated to delivering help and hope to individuals and families at their moment of greatest need. 988 makes that possible while being free and confidential.
Contact 988 for:
- Mental health support and emotional distress
- Suicide prevention and crisis intervention
- Assistance with substance use concerns
- Behavioral health resources and treatment referrals
- 24/7 confidential emotional support
- Guidance for supporting a loved one with behavioral health challenges
988 in South Dakota
- 988 is answered at the Helpline Center and is staffed by individuals with advanced degrees and experience in the field of behavioral health.
- 988 provides follow-up calls to individuals following their initial interaction with 988.
- 988 partners with 911 public safety awareness points, psychiatric inpatient units, stabilization units and appropriate regional facilities to ensure whole person and systemic care is available to individuals experiencing crisis or behavioral health concerns.
How Can 988 Help?
- Connects a person in a mental health crisis to a trained counselor who can address their immediate needs and help connect them to ongoing care.
- Reduces use of law enforcement, public health and public safety for behavioral health related concerns.
- Contributes to the crisis response system as the need continues to grow for behavioral health services.
- Helps reduce the stigma surrounding those seeking or accessing mental health care.
What Happens When You Contact 988?
The Helpline Center answers 988 calls, texts and chats and supports individuals in crisis throughout South Dakota. Those who reach out to the easy to remember 3-digit number are connected with a trained counselor who will listen, provide short term counseling, offer support and connect as needed to local behavioral health resources.
